Shipping
US Domestic Shipping
1. Shipping Methods: We offer standard and expedited shipping options for all orders within the United States.
2. Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays.
3. Shipping Carriers: We utilize trusted shipping carriers such as USPS, UPS, and FedEx to ensure reliable and timely delivery of your candles.
4. Shipping Costs: Shipping costs are calculated based on the weight of the package and the selected shipping method. Customers can view shipping costs at checkout before completing their purchase.
5. Shipping Restrictions: We currently only ship within the United States and do not offer international shipping. Additionally, we are unable to ship to PO boxes at this time.
6. Delivery Time: Estimated delivery times vary depending on the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while expedited shipping may take 1-3 business days.
7. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
8. Damaged or Lost Packages: In the rare event that your package is damaged or lost in transit, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure you receive your candles as soon as possible.
9. Holiday Shipping: During peak holiday seasons, such as Christmas and Mother's Day, please allow for additional processing and delivery time due to high order volumes and potential shipping delays.
10. Contact Us: If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team for assistance. We are here to help make your shopping experience as smooth and enjoyable as possible.
Returns
1. Returns Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your candles, you may return them within 30 days of purchase for a refund or exchange.
2. Condition of Returned Items: To be eligible for a return, candles must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.
3. Return Process: To initiate a return, please contact our customer service team to request a return authorization. Once your return request is approved, you will receive instructions on how to return the candles to us.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us.
5. Refunds: Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned candles. Please note that original shipping charges are non-refundable.
6. Exchanges: If you would like to exchange your candles for a different scent or style, please indicate this when contacting our customer service team. We will do our best to accommodate your exchange request, subject to product availability.
7. Damaged or Defective Items: If your candles arrive damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you at no additional cost.
8. Gift Returns: If you received candles as a gift and would like to return or exchange them, please contact our customer service team for assistance. We will work with you to facilitate the return or exchange process.
9. Contact Us: If you have any questions or concerns regarding our return policy or the status of your return, please don't hesitate to reach out via email at NatiraE21@gmail.com. We are here to ensure that you have a positive shopping experience with us.